This article has been updated from an original post.
Also known as a “digital receptionist,” an auto attendant is a phone system that promptly greets, advises, and transfers callers who dial your company’s primary office line. It quickly provides clients with the information they need and routes them to the appropriate employee or department – without an interaction with a live operator.
An auto attendant phone system is a great way to increase your employee productivity and efficiency because it has the ability to:
1. Provide basic information
When clients call the company to find out about your holiday hours, locations, return policy, and directions, they don’t actually need to speak to a live employee. In these cases, your auto attendant can handle these inquiries on your behalf saving everyone time.
2. Route calls more efficiently
Without an auto attendant, clients need to wait on hold, speak to a live employee, and state their reason for calling before being transferred to the right department. An auto attendant streamlines this process by automatically routing callers through an interaction with the phone system.
3. Enable digital interactions
Your auto attendant can be configured to allow callers to interact with the system and complete certain tasks. For example, your clients can change their credit card information, pay their bill, or update their address on the phone, without ever having to speak with a live employee.
4. Deliver voicemail via email
The best auto attendants come with voicemail delivery via email, which allows your employees to read voicemail messages left by callers. This feature alone has the potential to save thousands of hours per year, which your employees can apply to more important initiatives.
With an auto attendant, all of the above tasks can be accomplished without the help of a live receptionist or employee – so your staff can focus their energy and resources on higher-level projects. In this way, an auto attendant phone system increases employee efficiency and productivity and benefits your entire organization.