VoIP call recording adds value for enterprise.

Anyone who has ever called a customer service number has heard the “this call may be recorded” message. While recording calls is already common in the sales and customer service departments, there are many reasons today’s enterprises use VoIP call recording to monitor the ways in which staff interact with new prospects or valued clients.

Benefits of easy-to-use Voice over Internet Protocol (VoIP) call recording:

  • Keep your company standards high
  • Insure regulation compliance in your industry
  • Monitor security threats
  • Reduce disputes and the need for refunds with recorded calls

With VoIP call recording you can record both inbound and outbound calls and easily review and store the recordings using an administrative online dashboard.

More VoIP call recording advantages:

  • Easily record all calls for your entire organization
  • Listen to and review any individual phone number or extension on your account
  • Query calls from any date range for any phone number or extension
  • Detailed call logs indicate date, time, user, caller ID, destination phone number, and call duration
  • VoIP audio files can be saved, deleted, or forwarded via e-mail for others to review
  • Calls are stored for 90 days with longer options available

ClarityTel’s Call Recording service uses a cloud-based strategy to deliver a secure and economical software as a service (SaaS) including call recording, call management, caller reporting, and more.

Let ClarityTel customize the next generation of VoIP technology for your enterprise needs.

Did You Know? Best-in-Class firms are 35% more likely than their counterparts to regularly analyze customer experience data to uncover insights, according to a 2016 Aberdeen Group study. One way to better enable your analysis? VoIP call recording.

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We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

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We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.