Countless customers today are trying to figure out what to look for in a VoIP provider as they seek to upgrade their business phone systems.
Taking full advantage of VoIP technology and transitioning from a traditional PBX landline can be easier when the business turns to a provider that can support the configuration, troubleshoot for settings or quality issues, provide assistance with account and billing issues and more. Here are some factors to weigh in your final decision.
What should I look for in a VoIP provider?
1. Accessibility
The successful business doesn’t always follow a set schedule. When company employees are working diligently into the night, or in another time zone, there’s no need for their productivity inhibited by an inability to get assistance with any VoIP technology concerns.
A VoIP leader in customer service will offer support 24-7-365. Yes, that means staffing a customer service support line every single day of the year, all hours of the day, to be at the ready to accommodate the customer’s business schedule.
2. Clarity
We couldn’t resist the pun there. After all, VoIP leadership is determined also by the VoIP providers’ ability to clearly communicate their specialized business phone knowledge with their customers. Every customer has different levels of experience with advanced business VoIP phone system solutions. Each client business will have its own unique needs and concerns. Select a provider who speaks your language.
3. Encouraging Independence
You want to run your business; you don’t want to spend time calling in to customer service for support. A true VoIP services leader makes it easier for the customer to do their own troubleshooting and problem solving with easy-to-comprehend and immediately accessible user guides and online support resources. This doesn’t preclude the client from directly accessing a live support agent, but gives autonomy to those that would rather get to the root of an issue and quickly solve it themselves.
4. Flexibility
A provider claiming to be a VoIP leader ought to be flexible, able to customize its network, infrastructure and feature functionalities to the needs of a small, mid-sized or large business. Better yet, seek out a VoIP provider who will support your business’s needs as you scale, offering you seamless support as you transition to meet new demands or needs.
5. Security and Support
In trusting a new partner for its technology needs, a business needs to be certain there are adequate security safeguards in place. A true VoIP leader, though, will surpass “adequate” by proactively monitoring network status and customer support to help detect fraud or mitigate any compliance risks.
Businesses depend on their phone systems to work smoothly. Many in the VoIP advanced technology solutions arena offer a range of features to help you better communicate with everyone from prospects to partners. Only a few will take the time to suggest the solution that best suits the unique profile of your business rather than quickly applying a bandaid solution based on assumptions.
Partner with a team that tackles technical issues, installation updates, or billing inquiries with a consistent dedication to providing top-notch 24/7 personalized support.