ClarityTel Industry Insights

Work From Home – The New Mobile Workforce

12/10/20

Over the past decade the remote worker movement has gained acceptance in the business community. Over the past year due to the global pandemic, working from home has become the new norm. This would not be as easily accomplished without VoIP. From voice, video and unified services, businesses have been able to adapt quickly to keep their workforce moving forward and their doors open.

During these uncertain times, ClarityTel understands the importance of keeping you and your employees safe. If the current circumstances require you to work from home, ClarityTel has a solution. From virtual to equipment based solutions, we have you covered.

With virtual web phones built into the ClarityTel dashboard environment, we can have your employees connected and up and working within hours. Softphones for cell phones are also available for both Android or IOS. Depending on your needs, IP Handsets and ATA’s are also available for immediate deployment. ClarityTel also includes a collaborative  suite that allows up to 8 people to video conference as well as present and share their desktop. Those businesses that have a mobile sales force or technicians in the field, ClarityTel MobileConnect helps your employees interact with your customers as if they were in the office. This gives them the ability to present your business phone number even when calling from a cell when a softphone cannot be used.

ClarityTel can also help if you run a call center. Support or sales representatives can log into their dashboard anywhere they have an internet connection to make and receive calls. With real time call queue reporting, we give our customers the ability to stay on top of how your employees interact with your customers to make sure that calls are handled in a timely fashion and that calls are evenly distributed among your employees.

Need to know how your remote workers are interacting with your clients? ClarityTel also offers an optional “Always On” call recording. This is essential when you are training new employees or needing to keep a record of every call and what was said on that call. With additional features like Call Listen, Whisper and Barge, you can train remote workers anywhere and have the tools to ensure a great customer experience for your clients.

These are just a few of the features that ClarityTel offers to keep your business moving forward. We would like to help your business overcome any challenges you may face when it comes to your telecommunication needs.

About ClarityTel

Since 2003 ClarityTel has been a leader in providing VoIP business phone service. ClarityTel specializes in providing Hosted Cloud Phone Service, On-Site VoIP Systems, SIP Trunks, HIPAA Compliant Fax Services, Voicemail Services, Live Answering Services and more. 

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