Businesses large and small rely on client satisfaction in order to ensure continued demand for their products and to keep customers coming back. Many companies employ customer service departments to keep clients happy as well as to keep an ear to the ground, which means that the call center phone system they select could mean all the difference between a client’s satisfaction or dissatisfaction.

VoIP Call Center Phone Systems

call center phone systemsBusinesses have a number of choices when it comes to choosing phone system to support the needs of their call center, but VoIP technology powers the most superior options.  With a VoIP call center phone system, it’s easy to scale up or down based on the number of employees your organization has in its customer service department at any given time.  Additionally, a distributed call center - one in which representatives work in different geographical locations - is easily possible. 

Call Queue Management

In order to provide the highest quality service and give each caller the attention they need, call center employees should be giving their full attention to one caller at a time.  During peak hours, not all callers may be able to get through immediately.  Having a high-caliber call queue management system in place ensures that each caller is routed to the right representative at the right time and can even be updated with their position in the queue.

Advanced Call Center Features

ClarityTel’s VoIP phone systems can also offer call centers a myriad of other features, including:

  • Call recording - Reviewing calls allows you to make necessary adjustments based on your company’s existing communications with clients.
  • Advanced auto attendant - Don’t make callers wait for a receptionist to answer. Provide them with a recorded greeting and a menu of options to speed up the process.

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.