Customize call queue settings to improve customer experience

call queue employees with headsets

Manage high traffic call times to enhance caller experience with ClarityTel Call Queue Management.

ClarityTel Call Queue Management service gives your company the flexibility to manage peak call times without adding additional lines that your staff cannot answer. Usually a call queue service is only available with extremely expensive phone systems or software; however, this call management service was designed to hold callers and their attention at affordable costs.

When all lines are in use for the company or department group, place the caller in queue until the next available staffed line is free. This saves your customers from dead ending into busy signals or pushing into voice mail for a return call. While callers are in queue, you can have them hear wait times, number of callers ahead of them, on hold music, custom company announcements, and many other options.

With ClarityTel Call Queue Management businesses can customize:

  • Maximum Callers in Queue 
  • Maximum Call Queue wait time
  • Queue Member Wrap-up time– Time needed to finish a call
  • Queue Member retries – Number of attempts before sending to VM
  • Queue Member timeout– Number of rings before the caller is re-routed
  • Queue ring Strategy – Ring type used to try to reach a representative
  • Ring memory– Rings the next rep after the rep who answered the last call
  • Ring all – Rings all reps assigned to the Queue
  • Round robin – Rings all reps in order of their position
  • Least recent – Rings the least recently used representative
  • Fewest calls – Rings the representative with the fewest calls
  • Random – Rings each representative randomly

Announcement Options:

  • None
  • Estimated Hold Time
  • Caller Position in Queue

Announcement Frequency Options

  • Periodic Announcement
  • Periodic Announcement Frequency
  • Report Hold Time

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.