Listen, learn and train your staff by using a call recording solution!

call recording service woman with headset

There are many reasons in today’s business environment that companies want to record the way that internal staff and clients interact over the telephone. New prospects and valued clients are the lifeline of your business, and making sure they are being treated to the highest standard you company can provide is reason enough to record inbound and outbound calls. Other motivators for call recording include: industry regulation compliance for utility companies and other highly regulated industries, identifying security threats, and reducing disputes & refunds.

The ClarityTel Call Recording service uses a cloud-based strategy delivering a secure and economical package of software as a service (SaaS) that includes call recording, call management, caller reporting, and more. Extend ClarityTel’s VoIP services to include hosted call recording plans that are perfect for small to medium-sized businesses that don’t want to invest in expensive in-house software programs or deal with the IT hassles of network infrastructure, data storage, and staff to maintain it.

Advantages of ClarityTel’s Call Recording:

  • Call Recording Module: Administrative online dashboard for review and storage of recorded calls.
  • Record Calls: Record entire organization’s inbound and outbound calls.
  • Retrieve Call Information: Listen and review calls from all or any number or extension on your account.
  • Query Information: Pull calls from any date range for any phone number or extension.
  • Call Logs: Detail available includes date, time, user, caller ID, destination phone number, and call duration.
  • Audio Files: Save, delete, or forward files via e-mail for others to review.
  • Data Storage: Store calls for 90 days in the ClarityTel dashboard. Longer options are available.

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.