The call queue is a necessary evil, ensuring that your potential and existing customers reach your business’ representatives in an orderly fashion.  Unless you have an unlimited amount of associates to service these calls (unlikely), you’ll need a proper call queue management system to properly organize incoming calls during peak or understaffed times.

Hiring and training additional employees to staff the phones at peak call times is prohibitively expensive, and frankly, it’s just not a realistic option for many businesses – especially those who operate on a seasonal basis.  Adding additional phone lines is just as unreasonable, given that you’ll be paying for those year-round and you’ll also need employees to man those phone lines.

Call Queue Management with ClarityTel

With traditional call queue services, you’re typically required to invest in an extremely expensive software or phone system – or both.  Fortunately, ClarityTel’s call queue management system is extremely affordable and scalable, allowing your business the flexibility it needs without contracts or long-term commitments.

call queue managementChoose from the following for callers to hear:

  • Current wait time
  • Number of callers ahead
  • Hold music
  • Customized announcements

Want to reduce average hold time and boost customer satisfaction? With ClarityTel’s call queue management system, you’ll no longer have to worry about losing callers due to a busy signal or voicemail, and you’ll have the flexibility to manage callers with the maximum amount of transparency. 

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.