Voice over Internet Protocol

What is VoIP?
What is VoIP? VoIP stands for Voice over Internet Protocol. Used more and more today, this technology allows users to make voice calls using a broadband Internet connection.

VoIP systems offer small businesses access to sophisticated phone systems at a reasonable price while connecting remote employees to the enterprise phone system. With VoIP, a virtual phone system connects your business phone lines to your remote workers on their home or cell phones via the Internet.

VoIP’s Advantages

  • Seamless client-facing interaction. The client calls the main business number, and the call is forwarded to the employee’s designated phone (whether onsite or not).
  • Multiple functionalities. Systems include automated attendants, call forwarding, call screening, call queues, and computer integration.
  • Cost savings. Easy to set up and configure, VoIP systems are a fraction of the cost of traditional landline systems.


See also: 3 things to consider when choosing a business phone system

Self-Hosted vs. Cloud-Based VoIP

  • If you want total control over the equipment and have a solid in-house IT team, self-hosting may be the better option for your business. Keep in mind, though, there’s a significant cost upfront in buying all of the equipment.
  • With cloud-based systems, you rely on your provider to maintain the Private Branch Exchange (PBX) technology. You’ll pay, typically, on a monthly per-user basis, which makes it easy to scale up as your business grows.

With VoIP, you are no longer tied down to a particular country, address or phone line. Request a quote today to get started.

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.