Cloud-based phone technologies are rapidly taking over the workplace, in no small part because of the wide range of productivity and customer service benefits they offer companies of all sizes. Businesses can no longer ignore the advantages of Voice over Internet Protocol (VoIP) systems. With that said, here are five reasons why businesses of all sizes should have a cloud-based phone system implemented:
1. Increased cost savings
Business VoIP solutions save money by eliminating the need for expensive equipment and phone lines. Plus, system maintenance is taken care of by the provider, eradicating upkeep costs while ensuring that the system is running optimally at all times. The VoIP provider also handles upgrades on the business’s behalf, so you remain equipped with the latest productivity-enhancing technology without incurring additional costs.
2. Advanced, built-in features
Leading VoIP phone systems come with beneficial built-in features that help to run business operations, manage employees and service customers as efficiently as possible. For example, they allow you to easily record calls, monitor live calls and employ advanced call routing features to make sure customers receive the quick and high-quality service they need. All of these features work together to make your job easier, so you can focus on more complex tasks that deserve full attention.
3. Endless accessibility and flexibility
There’s no way around it. Our world today is mobile, and business should be too. One of the most appealing advantages of VoIP phone systems is the ability to access and manage the system anywhere an Internet connection is available. No matter where call centers and employees are in the world, all of a business’s locations will feel unified and easy to control with a central database and dashboard.
4. Limitless scaling opportunities
Without the need for an in-house PBX, you can scale endlessly and seamlessly. Regardless of how large and rapidly a company may grow or how often it reduces staff to accommodate a slow season, VoIP ensures that both the system and staff can be efficiently managed.
5. Increased security
With a high-quality cloud-based phone system, companies enjoy substantially more security than with a traditional solution. The company that owns the system has invested endless resources in launching features to protect its assets – and their business customers reap the benefits of their heightened security.